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Problem:

Windows Critical Update Validation Failure

Summary:

You are being re-directed to instructions on how to download and install critical updates from Microsoft.

Description:

Windows critical updates are required to be installed on all ResNet computers in order to gain internet access.

You are currently being placed in a Temporary Role with limited network access to perform the necessary updates. Depending on which updates are missing, you may be required to perform several reboots.

Q: It seems like I'm always installing updates. Is this normal?

A: Yes, Microsoft usually releases updates once a month. With Automatic Updates enabled your computer will retrieve these for you.

Q: I just did this, why am I still failing this requirement?

A: Some updates require a reboot before others can be installed. Thus, there will be times when you need to repeat these steps to get all critical updates.

Q: I just did this, why am I still failing this requirement after the Microsoft Windows Update site says there are no updates to install?

A: Due to bugs within Windows Update, some updates updates need to be manually installed and will not be detected when using Automatic updates. Visit this page to install updates manually. (This is only needed if Windows Automatic Updates fail.) In general, to avoid this problem you can select "Custom" instead of "Automatic (Recommended)" at the Welcome to Windows Update page, pictured in step 4 below this section. This requires you to choose which updates to install.

Windows Update Instruction

  1. Click the logo below to open Windows Update.
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  2. Click Install to the Security Message
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  3. Click Install Now.
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  4. Click Express Install. This is the fastest and easiest way to get the latest security updates and patches.
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  5. Click Download and Install Now.
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  6. Click I Accept confirming you agree to the End User License agreement.
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  7. When the updates have been successfully installed, you will be prompted to restart your computer. Make sure you have saved anything you are working on and that all running programs are closed before clicking Restart Now.
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  8. When your computer reboots, return to the Windows Update page to download remaining updates. Repeat steps 1-4. When Windows Update has finished searching for updates, you will see a list of Critical Updates your computer needs. Click Install Updates to begin the installation process.
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  9. You may be presented with a dialog box containing an End User License Agreement, click I Agree to indicate you have read and accept the agreement.
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  10. The dialog box will change and you will see a listing of each individual update being downloaded.
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  11. After all of the updates are downloaded, the box will show the progress of installing each update. This step may take a few minutes depending on the speed of your computer and how many updates are needed.
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  12. When all of the updates have been successfully installed, you will be prompted to restart your computer. Make sure you have saved anything you are working on and that all running programs are closed before clicking Restart Now.
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  13. When your computer has restarted, open Internet Explorer again. The Cisco Clean Access Agent will prompt you to login. If there are additional steps that need to be take before you can access the network, you will be given instructions on what you need to do.

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Phone: (949) 824-6375

E-mail: resnet@uci.edu

Web: http://resnet.uci.edu